Unthread

Unthread: Unleash the Power of Slack for Effortless Customer Support

Imagine a world where customer support thrives within your existing Slack workspace.

Unthread makes it a reality. This innovative AI-powered tool seamlessly transforms Slack into a dynamic support hub, empowering teams to deliver exceptional service and swift resolutions.

Effortless Integration, Exceptional Results:

• Slack at its Core: Unthread integrates flawlessly with Slack, creating a familiar and efficient environment for your support team to excel. No need to learn new platforms, just leverage the power of your existing communication hub.
• Organized and Efficient: Convert support requests into prioritized tickets, complete with clear assignments and deadlines. Track progress seamlessly and ensure no issue gets lost in the shuffle.

Resolve Issues Faster:

• Intelligent Automation: Unthread intelligently assigns ownership to incoming messages, fostering accountability and ensuring issues get routed to the right expert for a swift resolution.
• Prioritization Made Easy: Categorize and prioritize messages based on urgency, allowing support reps to address critical issues promptly, exceeding customer expectations.
• Collaboration is Key: Collaborate effortlessly with colleagues within Slack. Discuss issues, share insights, and escalate matters if needed, all within your familiar Slack environment.

AI-Powered Efficiency:

• Smarter Categorization: Leverage AI to automatically categorize messages like bugs, features requests, and greetings. This streamlines workflows and ensures tickets are routed to the appropriate specialists.
• AI-Powered Guidance: Empower your reps with AI-powered response suggestions based on common queries. This facilitates quick and accurate solutions, saving time and boosting customer satisfaction.

Unmatched Flexibility and Customization:

• Integrations Galore: Unthread seamlessly integrates with popular tools like Salesforce, Hubspot, Linear, and Asana, unlocking even greater functionality and boosting overall team efficiency.
• Tailored for Your Industry: Whether you’re in FinTech, Infrastructure SAAS, HR Tech, or another industry, Unthread adapts to your needs. Industry-specific configurations ensure suitability for diverse business environments.
• Customization at Your Fingertips: Add custom tags for roadmap planning and prioritization of customer needs. This empowers you to categorize and prioritize issues precisely, ensuring efficient resource allocation.

Unthread: The Future of Customer Support is Here

Unthread simplifies support processes within Slack, fostering efficiency, transparency, and collaboration. Leverage AI-powered suggestions, streamlined ticket management, and collaborative features to deliver exceptional customer service within your existing Slack environment.

Simplify customer support, elevate your service standards, and experience the future of support with Unthread. Sign up for your free trial today!